I messaged with a query on a Saturday and got a reply straight away.
Me and my daughter absolutely love it,
Great quality quad
Absolutely shocking, half the parts and tools are missing so can’t put together, can’t contact anyone until Monday morning and it’s my daughter’s birthday Friday . Will not be purchasing from these ever again
Well what can a say about riiroo.... DO NOT order from these ordered a 50cc petrol quad for my little one for Christmas first it came and started once then wouldn't start again contacted riiroo the woman on the phone was rude and disrespectful but anyway had to have the quad collected to be fixed (Brand New Quad needing fixing hmm) so days later received the quad back for the same issue to occur so had the quad 2 weeks and not once has the quad been rode so because the same issue they had to take it back and not able to send a replacement or different one because they don't have any so had to get a refund which then was held up because the mixing bottle wasn't sent back with the quad so a different delivery was set up on a different day once the quad was back for that all the time still waiting for a refund eventually got one after 4 weeks stressing trying to get the quad fixed and picked up and collected we still have no quad for our little one. Rude staff bodged together quads overall a disgusting service do not order from these if you actually want a working product and helpful staff these are definitely not any of them.
Quality item, superb customer service and communication, will certainly purchase further items fromm rii as younger grand children grow. Thankyou riiroo