5 star on delivery came when they said, can't say anything about the product yet as it's a gift
I messaged with a query on a Saturday and got a reply straight away.
Me and my daughter absolutely love it,
Great quality quad
Absolutely shocking, half the parts and tools are missing so can’t put together, can’t contact anyone until Monday morning and it’s my daughter’s birthday Friday . Will not be purchasing from these ever again
Well what can a say about riiroo.... DO NOT order from these ordered a 50cc petrol quad for my little one for Christmas first it came and started once then wouldn't start again contacted riiroo the woman on the phone was rude and disrespectful but anyway had to have the quad collected to be fixed (Brand New Quad needing fixing hmm) so days later received the quad back for the same issue to occur so had the quad 2 weeks and not once has the quad been rode so because the same issue they had to take it back and not able to send a replacement or different one because they don't have any so had to get a refund which then was held up because the mixing bottle wasn't sent back with the quad so a different delivery was set up on a different day once the quad was back for that all the time still waiting for a refund eventually got one after 4 weeks stressing trying to get the quad fixed and picked up and collected we still have no quad for our little one. Rude staff bodged together quads overall a disgusting service do not order from these if you actually want a working product and helpful staff these are definitely not any of them.
I was extremely saddened to read your review :(
I have had a look through the notes on the order and can see that it was you who had seized the engine by not putting any oil in your engine.
With 49cc 2 stroke models you need to pre-mix oil + petrol together. Upon sending this to a mechanic there was 0 oil in the engine which seized it and damaged the carburettor.
We then sent you it back out with a new engine and carburettor and you said the item was faulty again. Upon receiving it back once again the engine had no oil in it.
So, from looking at this we were more than helpful but the product was mis-treated and manual guidance wasn't followed.
Regardless of the above a full refund was issued too. . We hope that any future customers can read all of the nice reviews we have regarding these and can make their own decision.
Quality item, superb customer service and communication, will certainly purchase further items fromm rii as younger grand children grow. Thankyou riiroo